Q: Do I need to open an account to place an order with TellurianNaturals.com?
A: No, there is no need to open an account to place an order on-line with Tellurian Naturals. You can order as a “Guest”, providing just the information necessary to process, invoice and ship your order. An account with Tellurian Naturals facilitates the order process and offers special incentives from time to time, but it is not necessary to have an account to use our site. Creating an account does not obligate you to make a purchase, but provides benefits to you as you use our site and products. Click here to create an account.

Q: How do I find a product on the website?
A: You can browse for your favorite products a few different ways:
     1) Click on one of the “Category” tabs on the left side of the screen
     2) Click on the “View All Products” tab on the left side of the screen – scroll down and see all the
         products available from Tellurian Naturals. Click on the products that interest
         you for more information.
     3) Put a word or phrase in the product Search Box that best describes what you are looking for.
     4) You can even put a product’s item number or name in the search box if you know it.
     5) Click on the “Store” button at the top of the screen, click on any of the categories,
         or scroll down to see all the products offered by Tellurian Naturals.

If you still can’t find what you’re searching for, send us an email at customerservices@telluriannaturals.com for assistance. Our representatives can help you find the right products to suit your needs.

Q: What is your return policy?
A: We’ll gladly accept returns for any unused Tellurian Naturals products with their original freshness seal, and any damages, within 30 days of your purchase date.

Q: What do I do if my package/products arrive damaged?
A: Tellurian Naturals takes many precautions to ensure that our products arrive safe and sound at their destination. If your products arrive damaged, please contact Customer Service immediately at
customerservices@telluriannaturals.com or call 1-888-532-1607.

Q: Does telluriannaturals.com have a minimum order amount?
A: No, Tellurian Naturals does not have a minimum purchase requirement. You are free to order the products you wish to buy with no limitations. You might want to consider maximizing shipping costs when considering products to order.

Q: How will the product(s) be shipped?
A: We use UPS and USPS to ship all standard packages. Expedited packages are shipped UPS.

Q: What are your shipping and handling fees?
A: Tellurian Naturals offers FREE SHIPPING on all merchandise orders $ 50.00 and over (excluding taxes) for packages shipped anywhere in the continental U.S. – no promotional code is needed. For shipments totaling less than $ 50.00, there is a delivery charge of $ 7.95 for USPS standard ground service shipped anywhere in the continental U.S. Free Shipping is not available for items shipped to Alaska, Hawaii and US Territories – these will be shipped USPS standard ground shipment for an additional $ 5.00 which will be added to the standard $ 7.95, for a total shipment cost of $ 12.95. Tellurian Naturals offers expedited 2-3 day delivery for a flat fee of $ 21.95 anywhere in the continental U.S. Please add $ 5.00 for items expedited to Alaska, Hawaii and the U.S. Territories. We regret that we cannot ship to foreign countries.

Q: How do you calculate shipping?
A: Tellurian Naturals offers FREE SHIPPING on all U.S. merchandise orders $ 50.00 and over (excluding taxes). For shipments totaling less than $ 50.00 there is a flat fee delivery charge of $ 7.95 for USPS standard ground service shipped anywhere in the continental U.S. Items shipped to Alaska, Hawaii and US Territories are not available for free shipping. Please add $ 5.00 to the standard delivery for these locations. Tellurian Naturals also offers expedited 2-3 day delivery, please see our detailed shipping information or click here.

Q: Will all my products arrive together in one package?
A: Generally, to maximize efficiencies, all products will be shipped together. In certain circumstances, such as a product back-order, items may arrive in separate shipments.

Q: Do you offer rush delivery?
A: Yes, we offer expedited shipping services. Please call Customer Service at 1-888-532-1607, email customerservice@telluriannaturals.com, or click here to see our complete shipping policy and rates.

Q: Do you ship internationally?
A: Unfortunately, we are unable to ship to international addresses at this time. We currently ship to the United States, U. S. Territories and APO/FPO Boxes.

Q: What payment methods do you accept?
A: We accept all major credit cards, checks and money orders.

Q: Is my credit card information secure when ordering at TellurianNaturals.com?
A: Yes, we acknowledge your trust and are committed to take reasonable steps to protect Personally Identifiable Information you provide online from loss, misuse, and unauthorized access. We employ physical, electronic, and managerial processes to safeguard and secure your information.

Q: I don’t want to use my credits card – how else can I place an order?
A: You can send a check or money order to our Customer Service Department. We are working to add PayPal to our payment options – so stay tuned for this development.

Q: How long will it take to receive my shipment?
A: Most orders are shipped from our warehouse to arrive within 5-7 business days of receipt of your order. If there is a delay, we will notify you by mail or email. Expedited shipping is available at an extra charge. Please click here to review our Shipping Policies and Procedures.

Q: Out of stock items – can I have a rain check?
A: Unless the item is offered as a “Limited Time Only Special Offer” – there is no need for a rain check. All back-ordered products will be shipped as instructed by you – the customer. In the case of a Limited Time Only Special Offer, if it does not specify that there are a limited number of products available at this price – we will honor the “Special Pricing”.

Q: Do I pay sales tax on my purchase?
A: If you order from and deliver to a California address, you will pay state taxes on the products ordered. If you live anywhere else within our delivery area, you do not pay taxes on your purchase.

Q: What is your privacy policy?
A: We appreciate the opportunity to interact with you on the Internet and are committed to protecting and safeguarding your privacy. For complete information on our Privacy Policy, please click here.

Q: How do I sign up for e-mail from Tellurian Naturals?
A: It is easy to sign up for Tellurian Naturals emails, and it keeps you up to date on the latest product news, and special offers – just click the button on the right side of the screen, or click here, fill out your email address and click “submit”. You can do this at any time while in our site. You are also given the opportunity on the check out page when you place an order with us.

You can unsubscribe at any time. Click here for our contact form. In the subject line type "unsubscribe" and in the body of the form type in your email address and click submit. We will remove your email address from our records.

Q: How can I contact customer service?
A: You can contact Customer Service via phone, fax or email. You can email us using the “Contact” page or via independent email. Our contact information is as listed below:
     Tellurian Naturals and Tellurian Naturals LLC
     2585 Azurite Circle
     Newbury Park, California 91320
     United States
     Telephone: 1.888.532.1607
     Fax: 1-805-499-7180
     Email: info@telluriannaturals.com
                customerservice@telluriannaturals.com

Q: Do you sell wholesale, or offer discounts for large orders?
A: Tellurian Naturals would be pleased to discuss this issue with you. Please contact Customer Service at the following address:
     Tellurian Naturals and Tellurian Naturals LLC
     2585 Azurite Circle
     Newbury Park, California 91320
     United States
     Telephone: 1.888.532.1607
     Fax: 1-805-499-7180
     Email: info@telluriannaturals.com
                customerservice@telluriannaturals.com

Q: How do I order a TellurianNaturals.com catalog?
A: Unfortunately, Tellurian Naturals does not offer a product catalog. Our products are featured on this website, which offers all available information on our products and our company.